Terms & Conditions
The term ‘Kate Brazier’ or ‘us’ or ‘we’ or ‘I’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of my website.
Copyright of artwork
All images of artwork and original works of art are copyright of the artist, Kate Brazier. Please do not copy, reproduce or use these images in any format without first obtaining the permission of the artist.
WHEN PLACING YOUR ORDER WITH KATE BRAZIER…
Prices and Payment Terms
Prices shown on my website are full price, inclusive of VAT, postage and packaging in the UK is also shown.
When you place your order I must receive payment in full before the painting can be started or orders processed. This represents an offer from you to purchase the product and I will indicate my acceptance via email confirmation. All commissions will be discussed with you via email or via Facebook private message prior to the sending of any invoices, unless you are purchasing directly via my Etsy shop.
Paypal Orders – You do not need a Paypal account to use this payment method. It is a safe and effective way to purchase goods online. For more information please visit their website.
Cheques / Bank Transfers – These payment methods are accepted. Please let me know if you would prefer to pay this way. All cheques and transfers must be cleared before any work is started.
All personalised artwork and commissions are bespoke and are undertaken in the understanding that they will be undertaken in the style of the artist, Kate Brazier. Kate will work closely with you throughout the process to ensure that the artwork is exactly what you want. Please ensure that all information provided is correct as changes made due to customer error may be charged. Please check that all names and dates are correct as mistakes due to customer error will not be refunded. If the mistake is on the part of the artist a full refund will be issued or amendments will be made to the artwork.
Drafts of artwork will only be provided at the artist’s discretion.
Sizes – Sizes quoted are the mounted size and not the image size, unless stated. Framed sizes will be slightly larger.
Frames – The frames used as standard are a plain, contemporary white frame, unless otherwise stated.
DELIVERY & RETURNS
Delivery Dates on commissioned artwork – All artwork commissioned artwork is unique to you and is painted to order. Paintings can take up to 28 days to complete, although I aim to have work sent out sooner than this, if you require your piece of artwork for a specific date then please leave a sufficient amount of time for work to be completed and posted to you.
UK Delivery – I use Royal Mail to post all UK items and the cost of this is clearly indicated on the site or as quoted for multiple purchases.
I will use the address specified by you on your order / invoice for posting, so please ensure that this is accurate. I cannot accept any liability for any loss or damage to the goods whilst in transit (unless this is caused by my negligence). I will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed.
If you would like to check on the status of an order then please drop me an email to firstname.lastname@example.org
International Orders – Overseas orders will be sent using Airmail or Airsure and the price for this is not detailed. Please contact me for a quote prior to ordering.
Please note that orders sent via Royal Mail Recorded Delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date. I am therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.
Returns Policy – As all original artwork is bespoke and created to your particular specifications I’m afraid I cannot offer refunds.
Acknowledgement and acceptance of your order – You will need to provide me with your e-mail address and I will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
Changes to terms – I reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language – This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Kate Brazier is committed to protecting the privacy of anyone using this site and the confidentiality of any information that you provide me with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Security – We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.
Kate Brazier: Sole Trader
Business Name: Kate Brazier - Artist
Business Address: Worcestershire, United Kingdom. Full address available upon request, please email email@example.com
Telephone: 07793 676 365